Our Delivery Services

We use a nationally recognised parcel delivery service for all orders, so you can be assured of reliable and fast service.

Our delivery options and prices

You will pay postage and packaging cost depending on your delivery address:-
 
All our shipping rate are Flat rate
 
UK   - £2.50 Standard Royal Mail (delivery confirmation), £4.99 - 48 hours tracked, $7.99 = 24 hours tracked
 
Europe/ROW - £6.50 Standard Royal Mail (no tracking), £15.50 - Royal mail tracked and Sign (below 2kg),  above 2kg, please choose Courier service £35.00
 

All of our delivery times are based on the number of working days (Monday to Friday) you should expect to receive your delivery within 5 working days. Delivery times may vary during our busiest trading periods.

Restricted Deliveries

Highlands and Islands All customers in the highlands and islands of Scotland, the Isle of Man, the Channel Islands, Northern Ireland and the Scilly Isles, please note that deliveries to your area may take a little longer than those advertised*
* Applies to the following postcodes BT, GY, HS1-9, IM1-9, IV21-56, JE, KA27-38, KW15-17, PA41-49, PA60-78, PH41-44, TR21-25, ZE1-3.

If you have questions about your order, please contact our customer services by calling 0208 428 0909 or using our contact us form and we will be happy to help trace your order for you.

Please see our Terms of use for more information.

Overseas delivery

Please contact us to inquire.

Return policy

In accordance with Xihaha policy of offering outstanding customer service, you may return any item you have received from www.xihaha.co.uk under the following conditions:

The item must be returned within 14 days of delivery date.
  • Books must be in unused (re-saleable) condition.
  • CDs/VCD/DVD/Software must have their holographic seal or shrink-wrap intact.
  • Any other item must be returned in new condition with its original packing and accessories.
Our refund guarantee your statutory rights and does no affect them in any way. Unfortunately, we cannot refund postage costs where an item is not damaged or faulty.

Returning Items by Post

Please follow these simple step-by-step instructions:
  1. Contact Xihaha customer service to get a Return Reference Number.
  2. Repackage the products securely and send the products together with
  3. the reason for return
  4. the invoice number
  5. your e-mail address or telephone number
  6. instructions as to whether you would like a refund or a replacement
You will find further instructions and the Returns address on the paperwork that arrived with your order.
All unwanted goods must be in resalable condition, in their original packaging and with any security seals still intact.